Returns & Exchanges
Everything you need to know about returns, exchanges, and shipping.
We offer free returns and exchanges on all orders within 30 days of delivery. Return shipping is on us.
To begin your return or exchange, click here.
It can take a few days to adjust to new lenses. Give your eyes a little time, and avoid switching back to your old pair. If anything doesn't feel right, we're here to help.
OTHERFRAME
7825 Somerset Blvd, Unit E
Paramount, CA 90723
Prescription lens orders ship in approximately 3 weeks.
Fronts ship within 3 days (or together with prescription orders).
Non-prescription blue-light or sun lens orders ship within 5 days.
Shipping speed applies after your order ships. Selecting Priority Shipping does not reduce prescription lens processing time.
Standard Shipping – Arrives 3–5 business days after shipment.
Priority Shipping – Arrives 1–3 business days after shipment.
At this time, we can only accept orders from the US.